Privacy Policy

Privacy Policy of Kiticonic

Kiticonic respect and guard information about users. This Privacy Notice explains how we collect, process, and treat personal data provided to us by users through accessing our website or interacting with our services. Kiticonic adheres to all the applicable data protection laws in Hong Kong as stipulated. Thus, all user information is handled responsibly and transparently.

Information We Collect

In order to deliver our service effectively, we collect different kinds of personal information from our users. These include, but are not limited to any of the following:

  1. Personal Identification Information: Includes your name, e-mail address, telephone number, and postal address.
  2. Pet Information: Age, breed, and wellbeing-related history about your pet, which you will need at the time of our service delivery.
  3. Interaction Information: All the details of the interactions from our website, including your IP address, type of browser used, pages, and so on.

The information we collect is all the volunteered information from a user to either get in contact with us or when booking services or indeed for more information. We assure all this information is safe with the proper usage of necessary technology and safety measures.

Use of Information

Personal data that we have collected will be used for the following purposes:

  1. To be able to provide and improve our pet support services.
  2. Respond to inquiries or correspondence on appointments, confirmations, or updates.
  3. Manage and administer accounts on our website, where appropriate.
  4. For internal operations such as troubleshooting and to improve the user's experience on our website.
  5. To contact users regarding alterations to our services, terms, or important updates about their pets.

The personal information will not be employed for other purposes than those referred to our services. We do not use, share, or rent your personal data to third parties or sell them, except for legitimate purposes authorized by law or your explicit consent.

Cookies and Tracking Technologies

Kiticonic's website will use cookies and other tracking technologies to improve user experience, tailor our site to individual user needs, collect information on how visitors use our site, deliver tailored advertisements, and content, and enhance functionality on the site. The cookies aid functionality improvement, analysis of traffic on our website, and remembering the user preferences.

Users have full control over their browser settings, and they can deactivate the cookies completely. However, by disabling cookies, certain functions on our site may not be available, including personalization of a user's experience.

Data Protection and Security

Personal data will be safeguarded. Kiticonic makes every effort to ensure the integrity and security of your information; this includes encryption, firewalls, and regular security reviews to protect the integrity of your information and ensure security. No online system is 100% safe, and we can't guarantee absolute protection against unlawful access in our attempt to keep information related to user profiles secure.

Data Exchange and Disclosure

Kiticonic will not share any personal information with outside third parties without user consent except as follows:

  1. When Kiticonic believes in good faith that an imminent hazard to the rights of Kiticonic, its users, or the public will be averted only by disclosure of the information.
  2. To protect and defend the rights or properties of Kiticonic, users, or third parties in any legal proceeding.
  3. While using companies that perform particular business functions for us, such as maintenance of this site, only under confidentiality agreements.

User Rights and Choices

According to the Hong Kong data protection ordinance, you have the following rights:

  1. Access Your Data: You can request any information concerning any personal data that we might hold on you.
  2. Request Corrections: In the event that the data we hold is inaccurate or incomplete, you can require us to make corrections.
  3. Request Deletion: You may require us to delete your personal data where appropriate, except where it is required to be kept by law.
  4. Withdraw Consent: We respect your wish to withdraw consent concerning the use of your personal information at any given time.

To exercise such a right, you can write to [email protected].

Links to Third-Party Sites

Our website includes links to other independent websites. Once you have clicked on any of these links and left our website, we can no longer be responsible for the terms of use or privacy policy of that third-party website. We strongly recommend that you read the terms of that website to understand how they will handle your personal data.

Changes to Our Privacy Policy

Kiticonic may update this Privacy Policy at its discretion from time to time by posting a new version on our website. We recommend that you check this page regularly so that you are always aware of any changes we make. Your continued use of our services following such a change shall be deemed to be your acceptance of the change.

Contact Us

To access and correct your personal data or to learn more about our Privacy Policy, please feel free to contact us at [email protected].

Information you voluntarily give to us via our website or our services will be handled as your direct knowledge, and using our website or our services, you agree and confirm you have read and understood our Privacy Policy.